Support
We will help you get back on the water.
For help or a privacy question, email us. You can report unwanted content directly in Hooked.
Last updated: 8 September 2026Contact us
Email us at support@catchbuddies.com. Briefly describe what is happening and, if helpful, include the screen or catch your question concerns. For a product idea, open Hooked and go to Account → Improvement suggestions; use email whenever you need a personal reply.
Report unwanted content or a user
Use Report on a public catch, comment, chat message or profile. If you no longer want to see contact or content from a user, choose Block. Administrators receive new reports immediately and aim to review them within 24 hours. For additional information, email support@catchbuddies.com. In case of an immediate threat or emergency, contact your local emergency services.
Problems with photo import
Check Settings → Apps → Hooked → Photos to make sure the required photos are accessible. Select the photos again in the import picker; Hooked creates catches only from photos you confirm and for which fish recognition is sufficiently confident.
Recover or delete your account
Use Forgot password on the sign-in screen and enter the recovery email address linked to your account. Delete your account and associated server data in the app through Account → Delete account. Catches still stored locally on a device must be removed there separately or by clearing the app data. If you can no longer sign in, email support@catchbuddies.com and include the relevant username and linked recovery email address.
Privacy and competitions
More information is available in our privacy policy and competition terms.